Virtual Assistance – Current assignments

Long or short term – specific assignment or long term role. Competitive hourly rates, or job rate by quotation.

The following are examples of longer term Virtual Assistance engagements with Small and Family businesses: Please read on

Client: ELEMENTS PROPERTYCustomer support VA

Elements Property Customer Support and Service assistance as a Virtual Assistant by Socio

Working remotely from the main office, this role utilises my experience in Customer Support and photography combined with a good proportion of property knowledge and knowledge of Adobe Creative Suite.

Supplying image enhancement and floorplan production services to the estate agency and property market in general, we respond to clients with questions about the service or about their current orders, and sort out any issues. Other customer related matters may be handled as required. This is done by phone, email or online chat, and we work on an ad hoc hourly rate .

Client: PALEO FOODS COMPANY – Logistics, Production and Shipping VA

With the head office in London, a factory and warehouse in coastal Essex, my primary function is to manage supply and distribution of a small range of high quality health food products to customers (principally large multiple retailers) throughout the UK, and also arrange shipments to a small number of export customers.

Logistics, production and shipping management for Paleo Foods Company as a Virtual Assistant by Socio

Besides communication with factory, warehouse and sales teams there is regular contact with supply chain managers from customers and ensuring that their particular delivery standards are applied. Export paper work for EU and non EU customers is prepared, including Arabian customers.

Client: HALCYON LEISURE – general business support, website development and maintenance, property surveying

As a specialist holiday rental agency covering a small area of South West France, Halcyon Leisure use Socio to service marketing and business development while the Owner concentrates on the everyday business administration of enquiries, bookings, payments etc

With around 70 properties to record, photograph and maintain information, my involvement includes at least two inspection trips to France every year, and frequent use of French language skills with Owners and Customers alike.
The company’s Access database system is under constant development, and form letters, reports and other Word or Excel functions are also managed.

Client: HURLY BURLY FOODSMajor account invoicing and reconciliation

Virtual assistance on major account invoicing for Hurly Burly Foods by Socio

A great example of a young company using the functions a VA can offer to free a busy business owner from some of the tasks they may find difficult to fit into regular routines.

Initially my role for Hurly Burly Foods was to simply to receive warehouse shipping reports weekly, and invoice two major retailers, one multiple outlet and one online, who receive around 15 deliveries per week between them at March 2019, thus releasing the Company Owner to manage and promote other aspects of this exciting new brand.
Payments made by Customers are also reconciled.

The role continued to develop to a stage where overviewing warehouse arrangements and logistics of production have been added to the task list which has freed the Sales Team from these roles, enabling them to concentrate on developing business.

Client: HESS FOODS LTD – Orders, Sales Ledger and Warehouse

Working with the Sales orientated owner of the business, my role is to manage drop ship import accounts

These are for specific customers importing a range of quality vegan foodstuffs from a German manufacturer.
Further work includes management of contract stock for a major packaged recipe supplier from bulk stock imported from Asia by the container load, and stock management of a line of quality frozen pizzas will be coming on line early in 2022.

Client: COMPRESSORMAN LTD – Business Consultancy Services

Virtual assistant for Compressorman Ltd  covering general business consultancy by Socio

Another great example of a Virtual Assistant being able to free up a craftsman business owner to concentrate on their area of specialist knowledge.
Compressorman supply and maintain industrial air compressors to a wide range of customers throughout the UK.

I am frequently consulted on a wide range of matters including supplier disputes, updating of manuals and operating documentation, competitor and customer research, representation of the company and negotiation. I instigated the company’s workplace pension scheme.

Client: WILD FIZZ KOMBUCHA – Warehouse, Inventory, Production & Logistics VA

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The warehouse, stock management and despatches to customers were not being efficiently managed by the hands off Directors.
Additionally there was no production scheduling or planning based on likely customer requirements.

The initial tasks were to contact customers and get ordering and deliveries back on track, and then begin to formulate a production schedule so that demand was satisfied at all times.

A plethora of spreadsheets got management of information back to some sense of normality fairy quickly, but with the company already in a weak cash flow situation the coronavirus crisis of Spring 2020 led the financial backers to withdraw support, and the final task of this assignment after 9 months was to help the Directors run down the stock before the company ceased trading.